General conditions of online sale

  • General provisions

These general conditions of sale (hereinafter, "General Conditions") apply to all product sales (hereinafter, "Products" or "Product") made from the website (hereinafter, "Site") for deliveries to be made exclusively in Italy (including the Republic of San Marino and the Vatican City) .

Sales in other countries are governed by Italian law and, in particular, by the Legislative Decree 6 September 2005, n. 206 ("Consumer Code") with reference to articles 50 to 68 relating to distance selling and from Legislative Decree 9 April 2003, n. 70 (hereinafter, "E-commerce Decree").
For each order placed on the Site, Cartaffini issues a price for the sale of the goods, sending it by e-mail to the holder of the order, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004.

If you need to receive the invoice, absolutely indicate in the order confirmation phase all the tax data for the header of the same (including SDI and / or PEC).

CARTAFFINI SRL reserves the right to modify the General Conditions at any time without prior notice. However, the changes will have no effect on purchase orders that have been sent prior to the publication of the changes on the Site.

The customer is required to read these carefully General conditions that have been made available to you on the Site, in order to allow storage and reproduction by the Customer pursuant toart. 12 of the Legislative Decree 9 April 2003, n. 70. By validating the purchase order, the buyer expresses acceptance of the General conditions and consent for all communications to be sent and received by e-mail. The buyer is responsible for the correctness of the e-mail address and all information entered at the time of placing the order.

For any question regarding the General Conditions, for any complaint or communication of withdrawal, cancellation of the order, return and refund, it is necessary to send a communication to the address

  • Vendor identification

The seller is CARTAFFINI SRL, Strada del Santuario, 120 - 12045 Fossano (CN) - Italy VAT number and tax code 02343210049, Rea number CN-170514 (hereinafter “CARTAFFINI” or “Seller”).

  • Product information and availability

The information relating to the Products that can be sold remotely through the Site are available, with the relative product codes, on the Site. The photographs illustrating the products are provided for information only. The differences between the photographs and the products can be only minor differences and do not concern the essential characteristics of the products. The color of the products on the online shop may be slightly different from the color of the actual product. Product information is provided in accordance with articles 52 and 53 of the Consumer Code. The products are in most cases available in stock. In the event that, upon receipt of the order, the product is not available, due to an error in updating the Site, the Customer will receive prompt notification and can decide whether to wait for the expected production times or request a refund (as provided below). .

  • Price

All product prices are expressed in Euros (€) and are inclusive of taxes and duties.


  • Right of withdrawal

Information relating to the exercise of the right of withdrawal

- pursuant to article 49, paragraph 4, Legislative Decree no. 21 of February 21, 2014 -

You have the right to withdraw from the contract, without giving any reason, within 14 days.

The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration to the following address:

Strada del Santuario, 120
12045 Fossano (CN) - Italy
Tel. +39 0172 691908

To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

CARTAFFINI will reimburse the value of the product or products for which you have exercised the right of withdrawal (excluding shipping costs), without undue delay and in any case no later than 14 days from the date on which CARTAFFINI was informed of your decision to withdraw. from this contract. These refunds will be made using the same payment method you used for the initial transaction, in any case, you will not have to incur any costs from the banking system as a consequence of this refund.

The reimbursement is suspended until receipt of the returned goods, subject to verification of their integrity.

Please return the goods or deliver them to us, without undue delay and in any case within 14 days from the date on which you have communicated your withdrawal from the contract. The deadline is met if you send back the goods before the 14 day period has expired.

The direct costs of returning the goods will be at your expense.

You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

  • Terms of payment

CARTAFFINI accepts payments made with the following modality:

- Immediate payment with PayPal account

The payment procedure takes place on secure and encrypted servers owned by PayPal which processes the data without any intervention by CARTAFFINI or others;

- Immediate payment by credit card via PayPal

With the PayPal circuit it is possible to pay using a credit card or prepaid card;

- Advance Bank Transfer

The data for the bank transfer header are automatically provided by the site when the type of payment is selected.

Once the transfer has been made, proof of payment must be sent indicating the CRO number by e-mail ( no later than 3 (three) working days from the date of the order. The order will be sent only when the amount due is actually credited to the CARTAFFINI account within 7 (seven) working days from the date of acceptance of the contract. Beyond these deadlines, the order will be canceled. The purpose of the bank transfer must necessarily include the order number and the name and surname of the person who placed the order.

  • Confirmation of receipt of the order

In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of execution of the contract, by email, the confirmation of receipt of the purchase order sent by the Customer.

  • Guarantees

The buyer, who is also a consumer, enjoys the legal guarantee pursuant to the provisions of Part IV Title III Chapter I (from article 128 to 135) of Legislative Decree 6 September 2005 n. 206 ("Consumer Code") in relation to any lack of conformity of the Product existing at the time of delivery. Any lack of conformity of the Product must be reported to CARTAFFINI within the terms and in the manner set out in Article 132 of the Consumer Code to the e-mail address The guarantee applies exclusively to faults / breakages which have occurred despite the normal use of the product. The guarantee is not applicable in cases of negligence or carelessness in the use and maintenance of the product. Only in the event that, for any reason, it is not possible to repair or replace the product, CARTAFFINI will refund the price of the product.

  • Major force

CARTAFFINI will not be held responsible for non-fulfillment or delays in the execution of the order in the event that such non-fulfillment or delays are caused by impediments such as work interruptions, trade union unrest, suspension of transport and any other cause that could integrate an impediment due to due to force majeure or unforeseeable circumstances.

  • Major force

The General Conditions are governed by Italian law.
For any dispute relating to the General Conditions, the place of residence of the purchaser will be competent, in the event that the latter is a consumer. In all other cases, the territorial jurisdiction will be exclusively that of Cuneo.

  • Contacts

For further information please write to:

Strada del Santuario, 120
12045 - Fossano (CN) - Italy

  • Mode of transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer.


  • Shipment

At the time of delivery, the signature of an adult over 18 years of age will be required. No deliveries will be made to post office boxes.

For every order placed on the Site, CARTAFFINI issues payment for the purchase of the goods shipped, by sending it by e-mail to the holder of the order, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. For the issue of the purchase price, the information provided by the Customer at the time of the order is valid. No change in the purchase receipt will be possible after its issue.

Shipping costs are at customer's charge and are clearly highlighted on the Site and in the order form.

Shipping costs vary depending on the destination (Italy € 7.40 - Europe € 20.00). Delivery is free for orders over or equal to 60.00 euros spent (offer valid only in Italy).

All purchases will be delivered by courier, with Standard service and without delivery notice, from Monday to Friday, excluding holidays and national holidays. CARTAFFINI is not responsible for unforeseeable delays.

Shipments take place within 2 or 3 working days from the date of receipt of payment subject to availability of products in stock. In case of partial availability, the Customer will be promptly notified who will decide whether to receive split deliveries or all products together or cancel the part of the order relating to unavailable products.

For the delivery of the goods the presence of the customer or his representative is required to the address of the recipient indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately notified by means of a written check on the Courier's proof of delivery. Once the Courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of the delivered package.


Absence of the customer at the time of the passage of the courier

The Customer, if absent on the day of the courier's passage for delivery, is required to contact the local courier office and arrange for a subsequent delivery or for collection at the courier's office. CARTAFFINI is not economically responsible for packages left in storage with the courier. The customer who has not been able to agree with the courier a second delivery or collection at the courier's office, assumes the responsibility of completing the shipment itself.

In the event that the courier returns the package to CARTAFFINI due to non-collection by the customer, CARTAFFINI will contact the customer for a possible return and request a refund of any storage costs as well as for the shipping costs incurred for the return and for those to be borne. (return to the customer). If the customer fails to pay the expenses incurred by CARTAFFINI within 7 days of the request, CARTAFFINI will keep the goods not collected. due to default by the customer himself.


  • Customer care

We are available from Monday to Friday from 09:00 / 12:00 to 14:30 / 17:30
Tel: +39 0172 691908